All departments of the San Antonio City of Ilagan Hospital (SACIH) play a vital role in ensuring the efficient delivery of quality healthcare services. From patient care and medical diagnostics to administrative support and financial services, each department contributes to the hospital’s overall operations. The PhilHealth, Billing, and Cashier Departments facilitate financial transactions and insurance processing, while the Nursing, Radiology, Laboratory, and Pharmacy Departments ensure accurate diagnoses, proper treatment, and patient recovery. Meanwhile, the Dietary and Social Service Departments address patients’ nutritional and social needs, enhancing their well-being. The Medical Records Department ensures accurate documentation, while the Dental Department provides essential oral healthcare. Together, these departments form a cohesive system that enables SACIH to provide comprehensive and accessible healthcare services to the community.
Billing and Cashier Department
Processes patient billing, insurance claims, and payments, ensuring accurate financial transactions and compliance with hospital policies.
Computation and issuance of hospital bills
Processing of insurance claims and payments
Coordination with PhilHealth and other financial assistance programs
Handling of refunds and financial queries
Cashier Department
Handles cash transactions for hospital services, including payments for consultations, laboratory tests, and medications.
Collection of payments for hospital services
Issuance of official receipts
Cash handling and financial transactions management
Assistance in processing financial aid deductions
Dental Department
Provides oral health services, including dental examinations, treatments, and preventive care for patients.
Dental check-ups and oral examinations
Tooth extractions, fillings, and minor dental surgeries
Preventive care, including cleaning and fluoride treatment
Oral health education and consultation
Dietary Department
Prepares and serves nutritious meals tailored to patients’ dietary needs, ensuring compliance with medical and nutritional guidelines.
Meal planning and preparation based on medical and dietary needs
Nutrition counseling for patients with special diets
Monitoring of patients’ nutritional status
Food safety and sanitation compliance
Laboratory Department
Conducts medical tests and analyses on patient samples (blood, urine, etc.) to aid in disease diagnosis and treatment planning.
Blood tests, urine tests, and other diagnostic lab work
Microbiological, hematological, and biochemical analyses
Pathology services for disease detection
Prenatal, infectious disease, and routine health screenings
Medical Records Department
Maintains, secures, and organizes patient records, ensuring accurate documentation and confidentiality of medical information.
Safe storage and management of patient records
Issuance of medical records, including discharge summaries and medical certificates
Compliance with data privacy and confidentiality policies
Electronic health record (EHR) management
Nursing Department
Provides round-the-clock patient care, including administering treatments, monitoring conditions, and assisting doctors in medical procedures.
24/7 patient care and bedside assistance
Administration of medications and treatments
Wound care and post-operative monitoring
Coordination with doctors for patient management
Pharmacy Department
Manages the procurement, storage, and dispensing of medications, ensuring the availability of essential drugs for patient care.
Dispensing of prescribed medications
Medication counseling and patient education
Inventory management of essential drugs and supplies
Ensuring compliance with pharmaceutical regulations
PhilHealth Department
Handles patient eligibility, benefit claims, and ensures compliance with PhilHealth policies to maximize health insurance coverage for patients.
Patient eligibility verification for PhilHealth benefits
Processing and filing of PhilHealth claims
Assistance with membership concerns and documentation
Coordination with PhilHealth for policy compliance
Radiology Department
Performs diagnostic imaging services such as X-rays, ultrasounds, and other scans to assist doctors in diagnosing and treating medical conditions.
X-ray imaging for diagnostic purposes
Ultrasound scanning for medical evaluation
CT scan and other advanced imaging procedures (if available)
Radiologic interpretation and consultation
Social Service Department
Assists patients with financial aid, referrals, and counseling services, ensuring equitable access to healthcare services.
Financial assistance and referrals for indigent patients
Counseling and psychosocial support services
Coordination with government agencies and NGOs for patient welfare programs
Assistance in processing medical aid and charity cases
Organizational Chart
