Resident & Patient Portal

Citizens of San Antonio, Ilagan, especially those who are indigent, may be eligible for free or subsidized medical services. Eligibility is determined based on certain criteria such as financial need, residency, and other specific requirements set by the hospital and government health programs.

The following documents are typically required for hospital admission:

• Valid ID (e.g., driver’s license, passport, or government-issued ID)

• Barangay certificate (if applicable)

• Medical referral or doctor’s prescription (if applicable)

• PhilHealth ID or other health insurance details (if available)

• For indigent patients, proof of indigency (e.g., Certificate of Indigency from the Barangay)

To access your medical records, you may request them at the hospital’s medical records department. You will need to present a valid ID and fill out a request form. Depending on hospital policies, there may be a processing fee or requirements for access, such as patient consent.

To file a PhilHealth claim, you must present your PhilHealth ID or number at the time of admission. Once discharged, the hospital will submit the necessary documents for your claim. You may be required to pay upfront for services, and PhilHealth will reimburse a portion of the medical costs. If additional documents are needed, the hospital will guide you through the process.

You can file a complaint or provide feedback through the hospital’s Patient Services or Customer Care Department. You can also submit feedback via the hospital’s official website or by visiting the hospital’s administration office. If you prefer, you may contact local health authorities for further assistance in addressing any concerns.